Refund Policy

We want you to be confident before you pay. Use our free version with watermark to preview layout, fields, and overall output—then subscribe when you are ready for clean downloads.

No refund once subscribed. Subscription and paid access fees are final after purchase. This policy exists because the watermarked free tier shows you precisely what the paid product delivers before you commit.

Why we offer a free watermarked version

The watermark is intentional: it lets you evaluate our online paystub generator, templates, and PDF quality with real data—without surprises after checkout. When you upgrade, you receive the same structure and styling without the watermark, subject to current product features.

Subscriptions & digital delivery

  • Subscriptions: Fees are non-refundable after activation or renewal. Cancel future renewals through your account or store settings where applicable; past subscription periods are not refunded.
  • Digital products: Pay stubs and downloads are delivered electronically. “Change of mind,” dislike of design after seeing the watermarked preview, or deciding not to use a document are not grounds for refund.
  • Edits after purchase: Limits on editing fields or templates are shown in the product flow. Request corrections through support within any timeframe we publish for billing or data issues—not for redoing voluntary choices.

When we may review a billing or access issue

Our support team makes final decisions on exceptional cases, which may include (without guarantee): duplicate charges for the same subscription period, payment processed in error on our side, or a documented outage that prevented access through no fault of yours. These situations are rare and evaluated case by case.

Contact support@paystubx.com with your account email, transaction details, and a clear description. Response times vary by volume.

See our Terms of Use and Privacy Policy. For questions, use our contact page.